Citizen reports. AI routing. Control-room clarity.
CivicOps turns messy resident reports into structured, trackable civic tickets for eThekwini-style municipal operations — with a serious Citizen App, public status tracking, area alerts and scoped staff queues.
Gemini runs only after explicit actions and falls back deterministically when unavailable. Humans stay in control, WhatsApp remains optional connector-ready support, and CivicOps never replaces emergency services.
Area signals → department action
Chatsworth, Phoenix, Umlazi, Durban CBD, Pinetown, KwaMashu, Clermont, Isipingo and Amanzimtoti are represented in synthetic civic workloads.
A real citizen companion.
The Citizen App and web portal support resident login, issue submission, reference tracking, area alerts, followed suburbs/wards, Copilot actions and lightweight local incident discussion threads.
Department queues with auditability.
Dispatchers and department responders see scoped queues, priority signals, routing reasons, AI-generated citizen responses, department briefs, alert recommendations and status history.
From report to route in four controlled steps.
Residents report via Citizen App/PWA or web with location, text, media placeholder and emergency disclaimer.
Gemini 3.1 Flash Lite handles routine classification; Gemini 2.5 Flash supports richer summaries and briefs; fallback is deterministic.
Staff review queue, routing reason, public response, alert recommendation and full audit notes.
Residents track a reference, follow area alerts and add local context in simple incident/area threads.
Gemini + fallback, honestly surfaced
Every AI action displays whether Gemini or local deterministic routing produced the result, including last model/action diagnostics.
Open AI AssistantArea awareness
Alerts cover planned maintenance, outages, weather disruptions, roads, waste and public safety across realistic demo areas.
View Area AlertsOperations dashboard
Information-dense control-room dashboard with department workload, high priority queues and scoped access paths.
Enter Control RoomWhatsApp stays secondary
Connector-ready for future pilots or sandbox testing. The primary channels are the Citizen App, web portal and staff control room.
Connector matrixShow the two faces in under five minutes.
Start with the Citizen App, submit a messy report like “Pheonix streetlight out near school”, track the public reference, then switch to staff control room to show normalized area, routing, audit trail and department scope.