ONE FRONT DOOR
Residents get one place to report and follow up
Residents get a privacy notice, consent controls and a case reference they can check later. Reports from voice, SMS and WhatsApp land in the same unified inbox.
Staff accessSign in to your municipality
ENTERPRISE IDENTITY
Municipal staff sign-in
Loading identity configuration…
SSO is disabled until an administrator configures an identity provider. Service accounts continue to use scoped bearer tokens.
CULLTRON CIVICOPS · MUNICIPAL OPERATIONS
Every resident report, routed to the right crew. A person approves every dispatch.
CivicOps is an accountable operations platform for South African municipalities. Voice, chat, SMS and WhatsApp reports become one tracked case, AI agents help with triage, and dispatchers, agencies and auditors share one hash-chained timeline.
Public demo · synthetic data only. Every municipality, person, case, crew position and camera event here is fictional, and voice, ticketing and messaging providers are simulated. Please don't enter real personal details.
How it works
- 1
A resident reports
Burst pipe, downed line or flooding, by web, voice, SMS or WhatsApp, in English, Afrikaans or isiZulu.
- 2
Agents triage
Bounded agents pull out the location, hazards and department, then recommend a qualified crew. Each step shows its reasoning.
- 3
A person decides
A dispatcher approves, edits or rejects. Nothing gets dispatched without a named human.
- 4
Crews respond and it's all on record
Crews get the job with safety checks. Every action is added to an append-only, verifiable audit chain.
HUMAN-APPROVED DISPATCH
Dispatchers see the recommendation and make the call
The case queue, workflow outcomes, crew qualifications and certifications all sit in one workspace. AI suggests. Your staff decide.
LIVE OPERATIONS MAP
One municipal picture
Wards, cases, hazards, assets and crews on a self-hosted map, with an incident heatmap and a fully keyboard-accessible feature list.
MULTI-AGENCY
One incident, every agency
Metro Police, Fire, EMS, Disaster Management, Traffic and four utilities share incidents and mutual-aid requests, each with their own roles. Sensitive police incidents stay restricted to that agency.
SCENE EVENTS ONLY
Camera alerts that respect privacy
The simulated camera feed reports scene events like flooding, debris or a blocked lane. It never identifies faces or number plates, and a person confirms every event before anything happens.
RESPONSIBLE AI · SAFETY
Built to be accountable from day one
AI here is a bounded assistant, not the decision-maker.
Human in the loop
Every dispatch, mutual-aid request and camera event needs a named person to approve it.
Never a replacement for emergency numbers
SOS alerts the municipal control room only. For life-threatening danger, call 10111, 10177 or 112.
Built for POPIA privacy
Purpose-limited consent, masked contact details and access, correction and anonymisation requests.
Tamper-evident audit
Each event links to the previous one with SHA-256, and staff can verify the whole chain.
Locked down by default
A strict Content Security Policy, self-hosted assets, tenant isolation and role-based access.
Honest about simulation
Simulated providers and synthetic data are labelled clearly throughout the demo.
Try the demo
Report an issue as a resident below, or open Staff access and pick a demo role like dispatcher, supervisor or auditor to explore the control room, map, agencies and audit trail.
SERVICE THAT STAYS ACCOUNTABLE
A report becomes a response.
Tell us what happened. CivicOps brings voice, service tickets and accountable AI into one desk. A dispatcher approves every crew assignment.
01Report02Human review03Staff response
SAFETY · MUNICIPAL CONTROL ROOM
Need urgent municipal help?
CivicOps SOS alerts your municipality's control room. In a life-threatening emergency always call 10111 (police), 10177 (ambulance/fire) or 112 from a cell phone.CivicOps SOS alerts your municipality's control room. In a life-threatening emergency always call 10111 (police), 10177 (ambulance/fire) or 112 from a cell phone.
Your location is requested only after you confirm SOS, and only while this alert is active (default 30 minutes or until resolved). You can cancel during the brief confirmation window.
No SOS alert active.
RESIDENT INTAKE
Human review requiredReport a service issue
VOICE + TEXT
Connecting…Talk to the resident agent
A private ElevenLabs session starts when you choose a channel. Voice uses your microphone; session credentials stay in memory.
Ready to connect
Simulated resident agent · deterministic and offline capable while the server is available. Reports use the same backend tools as the live voice agent.
Hello. Describe the issue and area, or paste a case reference to check its status. A human approves every dispatch.
Voice/chat is unavailable in this browser. Use the report form and keep your case reference.
Check report status
DISPATCHER OPERATIONS
Service control room
Recommendations are visible. Decisions belong to people.
Awaiting data
Dispatcher accessIdentity & authentication
MEASURED WORKFLOW OUTCOMESSynthetic demo data
HUMAN FOLLOW-UP
Conversation alerts
ACTIVE WORK
Case queue0
Choose a case
See agent reasoning, human decisions, ticket delivery and the full timeline.
SAFETY · SOS CONTROL ROOM
Human acknowledgement requiredSOS priority queue 0
CivicOps SOS alerts your municipality's control room. In a life-threatening emergency always call 10111 (police), 10177 (ambulance/fire) or 112 from a cell phone.CivicOps SOS alerts your municipality's control room. In a life-threatening emergency always call 10111 (police), 10177 (ambulance/fire) or 112 from a cell phone.
Audible and visual priority alert. A named authorised human acknowledges, assesses, dispatches or hands over; CivicOps never calls or messages emergency services.
Hand over to SAPS/EMS via 10111/10177 is a logged operator note. CivicOps did not place the call.
Sign in with an operations role to load SOS alerts.
Selected SOS
Audited human timeline
SUPERVISOR CONSOLE · CREW DEVICES
Pair crew devices & manage privacy policy
Named supervisors issue one-use, 10-minute pairing codes for a worker in this municipality. Paired tokens are scoped, expiring and revocable. Every decision is audited.
Municipal on-shift location policy
DURABLE INTEGRATIONS
SimulatedAgent delivery queue
AUTHORIZED MUNICIPAL OPERATIONS
Sign in to the live operations map.
Incident locations and response-unit details are restricted to your municipality and staff role.
MUNICIPAL OPERATIONS · OPERATIONS CENTRE
Live operations
One municipal picture. Every dispatch reviewed.
CONFIGURED BOUNDARIESSIMULATED CREW POSITIONS
Case densityLower density Higher densityAggregated grid · relative incident count
OUTLINE MODE · synthetic boundariesBrowse all map features with accessible controls 0
LOCATION PRIVACY · Location is used only for municipal incident response. All crew positions are synthetic; real worker location collection is disabled.
Municipal map data requires authorized staff access.
MULTI-AGENCY OPERATIONS · SYNTHETIC
One incident, every agency.
Utilities, Metro Police, Traffic, Fire, EMS and Disaster Management share one incident, one commander and one timeline. Humans decide every command, mutual-aid and camera outcome.
Sign in as municipal operations staff to view the agency board.
CROSS-AGENCY BOARD
Incidents 0 incidents
TRAFFIC CAMERAS · SCENE EVENTS ONLY
Camera feed SIMULATED
TRACEABLE BY DESIGN
Every decision leaves a trail.
Append-only events link to the previous SHA-256 hash within this municipality. Integrity is verified against the durable chain.
Sign in with a role permitted to review the audit.
| Sequence | Case | Action / actor | Time | Hash |
|---|
Local integrity is verified. External audit anchoring and deployment verification remain owner work. Closed-case snapshot retention is configurable; the audit chain and integration artifacts are retained.
OMNICHANNEL INTAKE · MUNICIPAL CONTROL ROOM
Every channel. One case.
Voice, SMS and WhatsApp enter the same reviewed municipal workflow.
Purpose-limited staff inbox
STAFF ACCESS REQUIRED
Sign in to the municipal inbox.
Only authorised municipal staff can view conversations. Contacts stay masked; access and human decisions are audited.
A human approves every reply and safety action. Contact details are protected at rest. Provider media is referenced, never opened in this inbox.Channel readiness
RESIDENT CONVERSATIONS
Choose a conversation.
A report, its case reference and its reviewed replies stay together.
INTEGRATIONS · HONEST OPERATING STATUS
Know what is connected.
Provider configuration, simulated receipts and retained channel activity for this municipality.
External delivery disabled
STAFF ACCESS REQUIRED
Sign in to review integrations.
Readiness and channel activity are limited to authorised municipal staff.
RETAINED ACTIVITY · TENANT SCOPED
Recorded countsMessages into municipal work
Counts describe retained messages and case receipts. They do not measure provider delivery, resident adoption or queue-time savings.
| Channel | Inbound | Cases created | Human replies | Opted out | Human queue |
|---|
MUNICIPAL ACCEPTANCE
Provider setup needs operating review.
Approve notices, translations, processing agreements, retention, staffing, account costs and webhook ingress before a resident pilot. Live provider behaviour remains owner-pending. SMS and WhatsApp panic keywords record a control-room SOS alert. Voice SOS stays emergency-number information. CivicOps does not call 10111, 10177 or 112.
Return to the unified inboxMUNICIPALITY ADMINISTRATION
Access with accountability.
Manage staff, integrations and qualified teams within your municipality.
Admin role required
STAFF ACCESS REQUIRED
Sign in as an administrator.
Your server-verified admin role is required to view and change municipal configuration.
SHOWN ONCE · STORE SECURELY
New access token
Copy this token now. The server stores only its hash. It disappears when you dismiss it, leave administration, change identity or reload this page.
RESIDENT COMMUNICATIONS · VERSIONED AND AUDITED
VersionedMessage templates
A first-contact notice and four service templates in English, Afrikaans and isiZulu. A dispatcher reviews the case and approves each reply; saving a template sends no message.
TENANT BOUNDARY
Tenant scopedMunicipalities
Edit municipality settings
Provision a synthetic municipality
STAFF IDENTITY
Bootstrap accessUsers & roles
SSO roles come from configured claims and groups. These local assignments support staff bootstrap access.
Create a staff bootstrap user
SCOPED INTEGRATIONS
Hashed tokensService accounts
Each account is bound to this municipality. Expiry, rotation and revocation are recorded in its audit chain.
Create a service account
VERSIONED SERVICE CONTRACT
Loading…Work-order catalogue
Edit a catalogue version
QUALIFIED RESPONSE
Municipal workforceCrews
Edit or create a crew
EVIDENCE BEFORE ASSIGNMENT
Skills & validityWorkers & certifications
Edit or create a worker
POPIA · DATA SUBJECT PARTICIPATION
Verified admin reviewPrivacy requests
Record the request, verify identity outside this app without uploading identity documents, then export, correct or anonymise local case data. Legacy audit, backups and provider records require separate Information Officer review.